01
How to request cancellation
Use the Contact page or the support details in your order confirmation. Include your order number, the item or service and the phone or email used at checkout so our team can locate the request.
Customer information
Cancellation Policy
If you need to cancel, contact us as soon as possible with your order number. Whether an order can be stopped depends on its current preparation, dispatch or service status.
Vrikshashila · Customer care
Clear information
Read the details that apply to your order and service.
Order-specific review
Our team checks requests against the order record.
Helpful support
Include your order number so we can find the right details.
02
Order already in preparation or transit
We will check the current order status and tell you whether cancellation is still possible. A parcel already handed to a delivery partner may need to follow the delivery and return process instead.
03
Refund after an accepted cancellation
If cancellation is accepted and payment has already been collected, our team will confirm the refund amount and processing route. Bank or payment-provider posting times can vary; see the Refund Policy for more information.
04
Services and personalised orders
A puja booking, personalised request or item prepared specifically for an order may require individual review. Contact us promptly; the team will explain the available options based on the status and details of the request.
Policy details can depend on the product, service and order confirmation. Contact Vrikshashila if anything shown for your order needs clarification.